Returns & Cancellations

Lasting Perfume offers a 30-day return policy for eligible unopened products purchased from LastingPerfume.com.

Please contact Customer Support before sending a return so we can confirm eligibility and provide the correct instructions.

Standard Return Eligibility

A standard return request must be made within 30 days of delivery.

The product must be:

• unopened and unused

• in its original condition

• in the original packaging or presentation in which it was received

Can I Return a Perfume After Opening It?

Opened or used fragrance is not eligible under our standard return policy.

Fragrance is a personal-use product, and once a bottle, seal, or retail presentation has been opened or used, we may no longer be able to accept it as a standard return.

If the product was opened because it arrived damaged, leaking, defective, or incorrect, do not treat it as a standard return. Please use our Damaged or Defective Items process instead.

What If I Ordered the Wrong Size or Concentration?

If you accidentally ordered the wrong size, Eau de Toilette instead of Eau de Parfum, or another version of a fragrance, keep the item unopened and contact us within the return window.

Eligibility will be reviewed under the standard return conditions above.

Gift Sets, Mini Sets, and Multi-Piece Products

If you are returning an eligible set, keep all pieces, inserts, accessories, and packaging together.

A partial set may not qualify for a standard return unless Customer Support confirms otherwise.

Tester or Non-Retail Packaging

If a product was clearly sold in tester, plain-box, unboxed, or other non-standard packaging, the return condition is based on how that item was originally sold to you.

Do not replace or alter the packaging. Keep the item unused and return it in the same presentation you received, subject to authorization.

How to Request a Return

1. Email support@lastingperfume.com.

2. Include your order number and the item you want to return.

3. Briefly explain the reason for the request.

4. Wait for return authorization and instructions before shipping anything.

Please do not send merchandise to an address found elsewhere on the website, on an old order, or through a search result unless our support team has confirmed the return instructions for your request.

Return Shipping

Return-shipping instructions and any applicable shipping responsibility will be explained when your return is authorized.

When a return shipment is required, use a trackable method unless our team gives you different instructions.

Refunds

Once an authorized return is received, it is reviewed against the return conditions.

Approved refunds are issued to the original payment method.

Your bank, card provider, or payment service may need additional time to post the credit after it has been issued.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will try to help if the order has not entered fulfillment. Once processing, fulfillment, or shipping has begun, cancellation may no longer be possible.

Wrong, Damaged, Leaking, or Defective Product

Do not submit these issues as a normal return.

Keep the item and shipping materials and follow our Damaged or Defective Items instructions so the problem can be reviewed correctly.

Return and Cancellation Help

Email: support@lastingperfume.com
Phone: +1 240 202 5988
Response time: We aim to reply within 24 hours.