Damaged, Defective, Leaking or Incorrect Items
Fragrance bottles are delicate, and problems can occasionally happen during shipping or fulfillment.
If an order arrives broken, leaking, defective, incomplete, or different from what you ordered, keep the product and packaging and contact us so we can review what happened.
Report Shipping Damage Promptly
Please report a damaged or defective delivery within 7 days of receiving it.
Keeping the item, box, label, and internal packaging makes it easier for us to review the issue.
Problems This Page Covers
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cracked or broken fragrance bottle
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perfume leaking inside the box
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sprayer or pump that does not function correctly
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wrong fragrance, size, or concentration received
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missing item from a gift set or multi-piece set
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product damaged during transit
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package contents that do not match the order
What to Send Us
Email Customer Support with your order number and a short explanation.
Depending on the issue, we may ask for:
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photos of the outer shipping box
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a clear photo of the shipping label
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photos of the internal packing materials
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photos of the bottle, box, set, or affected item
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a short video when a leak or sprayer problem is difficult to show in a photo
If a Perfume Bottle Is Leaking
Keep the bottle upright if it is safe to do so and avoid unnecessary handling.
Do not throw away the cap, box, protective materials, or shipping carton until the issue has been reviewed.
Photos of where the liquid escaped can help distinguish bottle damage from ordinary moisture or residue on packaging.
If the Sprayer Does Not Work
Do not repeatedly force the sprayer or attempt to dismantle the bottle.
Send us a short video showing what happens when the sprayer is pressed. This gives our team a clearer record of the problem.
If the Wrong Product Arrived
Keep the item unused and include photos showing the product name, size, concentration, and packaging.
If you ordered a gift set, include a photo of the complete contents you received.
If Something Is Missing From a Gift Set
Photograph the outer set packaging and everything that was inside the box.
This helps us compare the delivered contents with the product configuration shown on your order.
Do Not Discard the Product or Packaging
If the product, shipping box, or important packaging is discarded before we can review the claim, it may limit the information available to verify shipping or product damage.
Resolution
After we review the order and supporting information, we will explain the available resolution based on the circumstances of the claim.
This may include replacement, refund, or another appropriate solution.
Need Help?
Email: support@lastingperfume.com
Phone: +1 240 202 5988
Response time: We aim to reply within 24 hours.
