Returns & Cancellations
At lastingperfume.com, we want every fragrance you purchase to meet your expectations. If something isn’t quite right, our return process is designed to be simple, transparent, and customer-friendly.
Return Policy
Most items purchased from LastingPerfume.com may be returned within 30 days of delivery, provided that:
- The product is unopened
- The item is in its original packaging
- The original packing materials are included
Eligible returns will receive a refund for the product price, excluding any original shipping charges unless the return is due to an error on our part.
How to Request a Return
To begin a return, please follow these steps:
- Visit our Contact Us page
- Submit your return request with order details
- Once approved, you will receive return instructions
After your return is authorized, you may receive a digital return label or instructions for shipping the product back to us.
Return Shipping Guidelines
For the safety of your shipment, we recommend using a trackable shipping service, such as:
Packages sent without tracking cannot be guaranteed, and LastingPerfume.com cannot be responsible for items lost in transit.
If a shipment is returned to us due to:
- Refused delivery
- Unclaimed package
- Incorrect address
Your account will be credited according to our return policy.
Return Processing Time
Once we receive your returned package, please allow up to 10–14 business days for the return to be inspected and processed.
Refunds will be issued to the original payment method used during checkout.
International Returns
Customers placing orders outside the United States may also request returns.
However, international returns require special authorization and instructions. Please contact our Customer Support Team before sending any international return.
Canceling an Order
Because we aim to ship orders quickly, there is only a limited window of time during which an order may be canceled.
If your order has not yet entered processing, you may request a cancellation by contacting our support team.
What Happens if My Order Has Already Been Processed?
If the order has already entered our fulfillment or shipping stage, cancellation may no longer be possible.
In this case, you may still request a return once the order has been delivered, provided it meets the Return Policy conditions.
Orders Not Received
If you have not received your package, please contact our support team within 15 days of your order date so we can investigate the shipment with the carrier.
Need Assistance?
Our customer support team is always ready to assist.
Visit our Contact Us page for help with:
- Returns and refunds
- Order cancellations
- Shipping concerns
- Product inquiries
Helpful Links
